We think that caution is a very natural emotion when working with a concierge company for the first time or starting to work with one that you haven’t
tried before. We all want that reassurance that we are going to get what we want, that we will receive good value for money and that none of our precious
leisure time will be wasted doing activities that we don’t enjoy.
We have encountered 5 main concerns that our customers have in the early stages of our working relationship, some of them may resonate with you.
Personally, this one resonates with me because I like to know what I am doing, where, when and for how long. Some dear friends may call me controlling…I call it common sense!
In every relationship trust has to be earned, and this is no different. We can tell you all sorts of magical stories about how we care for our customers and the incredible access that you will have to beautiful stately homes, but you don’t have to believe us.
A good concierge will work consistently and transparently to gradually earn your trust. As we get to know you, you will get to know us, and you will start to see that we do what we say we are going to do, and when we say we will do it.
Not all concierge services are the same, and a little homework on your part can prove to be hugely valuable. Many concierges, like travel agents, have a particular area of expertise, with a number of other complimentary services on offer. If you can find their area of core competence and it matches your requirements, that is a great start!