How do I plan the best itinerary?

The Problems and Solutions of Working with a Concierge Service: Part Two

We think that caution is a very natural emotion when working with a concierge company for the first time or starting to work with one that you haven’t tried before. We all want that reassurance that we are going to get what we want, that we will receive good value for money and that none of our precious leisure time will be wasted doing activities that we don’t enjoy.

We have encountered 5 main concerns that our customers have in the early stages of our working relationship, some of them may resonate with you.

We don’t want a rigid and inflexible itinerary, we want to enjoy the flexibility of our leisure time

This is the eternal conundrum for so many people when planning a holiday or a short break:

    • I want to make the most of our time
    • We don’t want to miss any of the highlights of our destination
    • We don’t want to be governed by alarm clocks and schedules
    • We want the freedom to choose

How do we find that happy medium between a fully organised and structured tour of your chosen location and arriving with some print outs and books and hoping that you can do what you choose on the day?

The joy of a good concierge is that they give you more flexibility, not less.

    • A good concierge links the knowledge that they have about the customer with the in-depth knowledge of the destination to plan the ideal itinerary
    • A good concierge knows how long one needs to spend in a particular location to get the most from it
    • A good concierge knows the distance and time required to get from one place to the next and which activities to combine on the same day
    • A good concierge knows the activities that will be a little more demanding, and which should be followed with time at leisure the following day.

Our focus during the early stages of getting to know you is to understand what will make a perfect weekend away or holiday for you. We all have our passions, and taking the time to get to know what interests and fascinates you drives our research, planning and recommendations.

A wonderful couple who visited the UK from the US last year told me during our first telephone call that he and his partner love food, history and gardens and they wanted to include all three in their itinerary, as they only had 2 days to spend in the English countryside before they went to Paris. He then told me that one of those two days would be spent at Royal Ascot (and please could they have access to the Royal Enclosure and could we hire their full morning suit as they wouldn’t have room in their suitcases!).

We created a day that that they later described as “magical”, incorporating fabulous food, a private tour and private dining in one of the oldest inhabited stately homes in the country and, led by an expert forager, they explored the stunning grounds and found some wonderful ingredients for their lunch being prepared for them by their personal chef. The enjoyed lunch with the Lord of the Manor in the private dining room, loving every story that he shared of the incredible history of his family.

The joy of a good concierge is that we give you more time to enjoy what you love, not less. We offer guidelines and recommended itineraries, but they are yours to change as you go, and we are on hand throughout your trip to enable those changes or just to check that you’re having a wonderful time…and to give those all important weather updates!